Return Policy

Digital Goods

All products sold by KENVORA are digital design files delivered electronically. Because a file cannot be physically returned and cannot be "un-downloaded", purchases are generally final once the download link has been delivered. We do want you to be satisfied, and the situations below are covered.

When We Will Refund or Replace

• The file is corrupted or will not open, and we cannot supply a working copy.
• The file is materially different from its description on the product page.
• You were charged more than once for the same order.
• You did not receive your download link and we are unable to resend it.

When Refunds Are Not Available

We cannot refund a purchase because of a change of mind, because you ordered the wrong file, or because the file is incompatible with software that was not listed on the product page. Please review the formats and details before buying.

How to Request Help

Email [email protected] within 14 days of purchase with your order number and a short description of the problem. Screenshots or error messages help us resolve it faster. We will first try to fix the issue or send a corrected file.

Refund Processing

Approved refunds are issued to the original payment method. Your bank or card issuer may take several days to show the credit.

Contact

KENVORA INC
5830 E 2nd St Ste 7000 #38053, Casper, WY 82609
Email: [email protected]